How to access services

Man and lady standing in the foyer talking to receptionist

Ask your doctor for St Stephen’s

Visit your General Practitioner (GP)

In most cases, to access medical and surgical services at St Stephen’s, you will need a referral from your GP. You’ll then be able to make an appointment with one of our knowledgeable specialists. All you need to do is ask your GP for a referral to St Stephen’s.

Hervey Bay Hospital and Emergency Department

In an emergency, please dial 000 (triple zero) or present to the Emergency Department at Hervey Bay Hospital.

St Stephen’s Hospital has patient transfer processes in place with the Hervey Bay Hospital. In some cases, it may be appropriate for you to be transferred to St Stephen’s after you have been triaged through the Emergency Department.

Or, if you have been admitted to Hervey Bay Hospital, you may be able to continue your treatment with us at St Stephen’s, for example through our inpatient rehabilitation service which is sometimes required after surgery, illness or injury.

If you have private health insurance and would like to discuss your options for transfer to St Stephen’s, please speak to your treating team. By doing so, you’ll be able to use your private health insurance in a private hospital, and enjoy the benefits of private hospital care. You’ll also contribute to easing demand for our local health services.

If you are suitable for transfer to St Stephen’s, our patient flow team will be pleased to help coordinate this on your behalf.

Acute admissions

GPs and specialists can arrange urgent admissions to St Stephen’s by following our acute admissions process.

For more information, please contact our patient administration team by calling 07 4120 1200.

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