Patient Accounts

Our friendly Patient Accounts and Reception staff can assist you with all of your patient account enquiries.

If you have private health insurance, St Stephen’s Hospital will claim directly from your private health insurer.  We recommend that you contact your fund prior to admission to verify your level of cover and financial status. Please note that any Excess or Co-Payment (out of pocket) arrangements you have with your insurer should be paid to the hospital prior to your admission.

Self funded patients are to contact the hospital prior to admission for an estimation of costs, and these should be paid in full prior to admission.

Additional fees may be payable for additional services provided. These may include:

  • pharmacy,  telephone calls,  relative meals, etc
  • prosthetic devices not covered by your health fund and as discussed with you (including costs) by your doctor
  • x-ray, pathology and doctors’ accounts (Queries should be directed to the relevant service provider)

The remainder of the account is payable upon discharge by you (or your delegate). Any additional accounts not ready at the time of discharge will be mailed to your mailing address. 

The Patient Accounts department can be contacted on (07) 4120 1307 or via email 

Accounts may be paid in person at Hospital Reception, via telephone or BPAY

Full payment option details are printed on the back of your invoice.

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