Patient Rights and Responsibilities

view down hallway of ward

A genuine partnership

The Australian Charter of Healthcare Rights allows patients, consumers, families, carers and services providing healthcare to share an understanding of the rights of people receiving healthcare.

The charter describes what you, or someone you care for, can expect when receiving healthcare. This helps everyone to work together towards a safe and high-quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcome.

Your healthcare rights

Patients have a right to:

Your healthcare rights

  • Access

  • Safety

  • Respect

  • Partnership

  • Information

  • Privacy

  • Give feedback

Communication board

Each patient room has a communication board. These boards provide information about your care team and highlight your Goals of Care.

Goals of Care

Goals of Care describe what you want to achieve during your hospitalisation. This involves goal setting which gives clear clinical expectations, and takes into consideration your personal needs and preferences as well as the likely steps required to attain the agreed goals. Your Goal of Care may be as simple as ‘feeling better’. Our healthcare team will work with you to achieve your goals. Please talk to the team if you have specific goals. Your goal will be written on the communication board in your room.

Clinical handover

One of the ways we ensure the clinical team is aware of your goals and decisions is through clinical handover. At least once per day the nursing team will conduct handover in your room. Feel free to be involved in the conversations about the care planned for you.

Shared decision-making

Shared decision-making involves discussion and collaboration between you and your treating team. It is about providing you with the best available information about benefits, risks and uncertainties of treatment in order to reach the most appropriate healthcare decisions for you. If you have enduring power of attorney and/or an advance health directive document/s please provide a copy to your nurse.

More information

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